First Mobile Phone Cash Transfers for Housing Repairs Kicks Off

  • Posted on: 2 March 2012
  • By: Bryan Schaaf

Given poor access to and accountability of financial institutions in Haiti, much has been written about the potential benefits of mobile money.  The United Nations Development Program (UNDP) and the Haitian Government are planning 2,000 mobile money transfers over the next three months in support of housing repairs.  The funds do not change hands, the possibilities for corruption are reduced, and earthquake survivors can get started rebuilding their homes.  The full press release follows.    


Haiti’s earthquake-affected households started, this week, to receive cash installments through the first ever mobile money transfer mechanism to support post-disaster housing reconstruction.  More than 2,000 mobile money transfers are planned in the next three months to 1,000 low-income families receiving subsidies totaling US$500 to purchase construction materials such as cement, iron and wood at selected project-certified stores for high-quality assurance at affordable prices. The initiative is part of the ‘Community Support Centres for House Repairs’, a partnership between the UN Development Programme (UNDP) and the Government of Haiti.


Commissioned by UNDP and developed by Digicel, one of the country’s largest cell phone companies, the mobile phone cash transfers are helping boost financial inclusion in Haiti, where nearly two-thirds of the population has access to mobile phones but only 10 percent have bank accounts. Beneficiaries can also access a mobile phone checking account, which is a safer method of storing cash that also reduces financial transaction costs, improves users’ ability to save and helps bring more people into the formal financial sector. “Mobile phone vouchers create additional security and convenience here in Haiti, especially for women, who might feel more vulnerable when carrying large sums of money.” said UNDP Haiti Senior Country Director Jessica Faieta stressing that more than 40 percent of Haitian households are led by women. “With safer housing conditions, this initiative will also encourage the permanent return of camp residents to their neighborhoods and repaired homes.”


The Community Support Centres, known locally by the French acronym CARMEN, have been empowering quake-affected communities in Port-au-Prince and the western town of Léogâne to directly take charge of house reparations, with engineering assessments and construction trainings. Four thousand families have already registered to take part of the project, benefitting 12,000 people. Five thousand participants have been trained in construction techniques and 2,000 damaged houses have already been evaluated.


The massive earthquake that rocked Haiti two years ago caused structural damage to approximately 80,000 houses and left over 100,000 others partially damaged. Up to now, more than 14,000 buildings have been repaired and nearly 5,000 were rebuilt in the capital Port-au-Prince following a coordinated effort by the government, non-governmental organizations and UN agencies. “The amount of cash funds that families lost in the earthquake, buried under their homes in coffee cans and under mattresses, is unaccounted,” Digicel Haiti CEO Maarten Boute said. “Not only did people lose their homes, they lost their financial security. Mobile money projects like this one bring with them immense opportunities: They can be expanded to provide access to microloan, buying from wholesale without having to go to Port-au-Prince…mobile money really has the potential to give a boost to the Haitian economy.” “This demonstrates the critical role the private sector can play in building back a more resilient Haiti,” said UNDP Director for External Relations and Advocacy Sigrid Kaag. “This alliance is based on our work and research in emergency contexts and on previous partnerships on electronic and mobile transfers to beneficiaries. It brings needed innovation to governments, companies, NGOs and development agencies that need to deliver cash in emergency and early recovery situations.”


Ninety percent of the 2.5 billion people in the world living on less than $2 a day have no access to savings accounts and other financial services, according to a recent World Bank study. While more than 80 percent of the world’s population has mobile coverage, improving people’s ability to send, receive, and store money using their mobile phones has the potential to improve people’s lives and shift from conventional banking models to more affordable alternatives. Research shows that poor households with access to formal financial services are more likely to invest in education, increase productivity and income and prevent diseases. Digicel has mobile operations in 31 markets in the Caribbean, Central and South America and the South Pacific, investing in networks to provide close to 100% population coverage, bringing mobile service to local and rural residents that never before had the option of mobile communications.  UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, we offer global perspective and local insight to help empower lives and build resilient nations.  


Contact Information

-Port-au-Prince: Chirine El-Labbane,, Cel: +509 36007455

-New York: Carolina Azevedo,, Tel: +1 212 906 6127


Associated Press
PORT-AU-PRINCE, Haiti (AP) - Getting money in Haiti can be a harrowing experience: Bank branches are few, most of them are in the capital and a simple transaction can take half a day. Cash machines are scarce as well, and often broken or empty. And then there are the thieves who often wait nearby in hopes of finding a mark. So aid agencies trying to remake Haiti after a catastrophic earthquake are promoting a new way to bypass banks altogether: easy money transfers by cellphone. The U.S. government and the Bill & Melinda Gates Foundation have pumped millions of dollars into the plan, which lets people save and move money in mobile phone accounts and quickly withdraw it at a network of retail stores around the country. As yet, though, few Haitians are buying the idea, which has become one of many post-quake projects to fall short of expectations and a reminder of how hard it is to change a society that has been repeatedly set back by political upheaval and natural disasters.
"I'm not going to invest my money in something I don't see," said James Alexis, a 33-year-old truck driver, as he stood in line at a bank in downtown Port-au-Prince, a wait he expected would take two hours. "It could be a trick." Backers admit adoption has been slower than expected, though they remain optimistic it will expand, in part because so many Haitians rely on cellphones, often to find jobs. Some 800,000 people initially registered for the service, even if only about 22,000 people regularly use it. The service "has gone on in the face of political violence, political instability, cholera, gas shortages, you name it, and we're this far," said Greta Greathouse, director of a U.S. Agency for International Development program to improve financial services in Haiti. "Does it mean we're there yet? No. We want it to be sustainable and there's a lot of work that needs to be done." A spokesman for the Gates Foundation in Seattle, Chris Williams, said by telephone that the project is a "work in progress" but that it's going well.
"It's not a huge surprise to find some disconnect between the number of registered users and currently active users," Williams said. "It takes some time to build up to scale." The project began months after the January 2010 earthquake when the Gates Foundation announced that it was creating the Haiti Mobile Money Initiative with a $10 million donation. USAID contributed another $5 million for technical assistance. The idea was to help the 90 percent of Haitians who don't use banks by replicating a mobile money-transfer system that has gained popularity in countries such as Kenya, Uganda and the Philippines. Two local cellphone companies, Digicel Group Ltd. and Voila, rushed to compete for the money by setting up their own mobile money transfer systems, and so far have been awarded a total of $6.8 million from the foundation. The system is essentially an account linked to the telephone. Users can transfer up to $250 at a time to another subscriber, who can then withdraw the money from a network of shops ranging from auto-parts stores to internet cafes. As much as $1,500 can be transferred in a month. So far, international transfers are not allowed. Digicel-Haiti's former CEO, Maarten Boute, said at a Barcelona conference in February that it wasn't easy to explain the system.
"Our main lesson learned is how difficult it is to educate customers," said Boute, who is now a senior adviser to the Jamaica-based company. "When we launched the service we assumed it would be something like selling a mobile phone, where you stick a mobile phone into someone's hand and almost anyone can start using it quite quickly because it's very easy to understand. With a mobile banking service or a mobile money service it's not quite that easy." The Christian charity World Vision joined the program, seeing it as a simple, cash-free way to pay small rental subsidies to help people move out of the gloomy settlements that sprang up after the earthquake. But many people didn't understand how to use the technology and were leery of it, said Keith Chibafa, who oversees the project for World Vision. The nonprofit registered 6,000 subscribers for the service, but only 1,000 actually use it. Confidence was undermined on one occasion when residents of a camp in the city of Croix-des-Bouquets, outside the capital, went to collect their payments and were told there was no money.
"We did have an agent running out of cash," Chibafa said. "It was a problem, a serious problem." Cab driver Ernst Figaro said he doesn't trust the new service any more than the banks, which are not known for their customer service. "The electronic system in Haiti is not standing on its feet yet," Figaro said while taking a break from work on a park bench. "I just don't trust putting my money in this system." Others, such as Wilner Destina, have become converts. The 40-year-old street painter signed up six months ago because he was eager to avoid the frustrating hour-long lines at commercial banks. "It allows us to do (money) transfers with ease," Destina said outside a Digicel store in downtown Port-au-Prince after sending the equivalent of $50 to a friend in Gonaives, a port city 110 kilometers (68 miles) northwest of Haiti's capital. David Sharpe, Digicel's director of products and services, hopes to find more people like Destina, attracting them with features such as a lottery played on the cellphone and, later, international wire transfers. More users will arrive through a new government program that will use the service to make transfers to as many as 100,000 mothers who keep their children in school. With the recent acquisition of Voila, Sharpe joked in an interview that mobile banking will take off in the coming years. "I'll put 10 bucks down that we beat all of your expectations."

Add new comment

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
By submitting this form, you accept the Mollom privacy policy.